For anyone who keeps up with the latest in technology, or for anyone who is just interested in saving a little cash, VoIP is a hot topic these days as it offers a cheap way to make long distance and international phone calls, and allows businesses and residences unlimited calling minutes on an unlimited number of extensions. And with all of the press surrounding VoIP, we thought it would be interesting for readers to see how VoIP technology has evolved in the last few years, and how technological changes have made VoIP even better for customers.
For anyone who is unfamiliar with VoIP, Voice over Internet Protocol is a technology that allows you to make phone calls over the Internet. This is a very cheap and easy way to make phone calls, and customers have seen huge savings, up to 90% even, in their phone bills. You can get VoIP service customized for a residence, a small business, a medium-sized business, a large enterprise, or a public sector institution.
Updates for Windows 8 and VoIP
Windows 8 just revealed its second generation Windows phone, Windows Phone 8, which supports VoIP technology. VoIP capability on Windows Phone 8 is big news in the tech world as mostly just Androids, BlackBerries, and iPhones previously offered VoIP integration features.
RingCentral and SMS Advancements
Recently, VoIP provider RingCentral announced that it will offer business SMS options in 2013. This means with a VoIP service with RingCentral, you’ll have the capability to send and receive IP text messages on your smartphone, tablet, or computer. This is great news for anyone who is paying huge amounts for data plans on their mobile devices.With the SMS capability, users will have the ability to send customers and colleagues texts from their business number on either their computer or smartphone.You can also set up groups like “sales” or “public relations” and then send texts to an entire department without having to type in the phone number of each person in the department.
Vocalocity and SugarCRM Integration
In other news, Vocalocity recently released the SugarCRM integration. SugarCRM is a software program that automatically opens on your computer when an incoming call is received. This new and advanced VoIP option allows you to instantly pull up a caller’s information, automatically track phone calls and history, and add or edit contacts all on your PC. These time-saving features will improve your business’s communication, help close deals, and increase customer satisfaction.
Phone.com and VoodooVox Analytics
We also found business VoIP advancements in Phone.com’s announcement that it was picking up VoodooVox’s analytics platform.
Much in the same way that Google Analytics provides statistical information about web visitors, VoodooVox supplies VoIP users with call volume insight. These call traffic activity reports are especially valuable in that they allow businesses to see what is working within their company and what may need improvement.
The latest addition of text messaging, SugarCRM integration, and VoodooVox to VoIP solutions are just a few ways that VoIP services are advancing and updating their features to better accommodate and suit your business needs. With all of these technological improvements, it’s no wonder why VoIP is making headlines.
Chloe Mulliner recently chased the sun from Virginia all the way to California, where she is now a SEO content writer for Voip Review in San Diego. She graduated from James Madison University and earned a degree in Media Arts and Design with a concentration in Journalism.