Common Broadband Issues

Broadband is all about helping us connect to the world, and is now available at prices and speeds that we would never have imagined just a few years ago.  In fact, we’ve become so used to being able to ‘Google’ anything, anywhere, that we panic at the mere mention of a connection error!   To better prepare you for any such ‘emergency’, this article will list three of the most common broadband complaints and give you some easy-to-follow advice on what you can do about them.

Slow Connection.

Hang on…. before you blame the broadband, take a look at the computer you’re using.  If you’re still surfing the net on a PC-dinosaur from 1990, then chances are it will be slower than newer computers, regardless of your broadband connection.   Other reasons for a slow connection could be:

  • Using the internet during peak times
  • Having multiple browser windows open at once
  • Your computer may have fallen victim to a virus or dreaded spyware software (do a quick check now!)
  • Too many files on your desktop?  We’ve all been guilty of this, but it can slow down your computer significantly
  • Been a bit lapse about defragmenting your hard drive?  (We won’t tell anyone so long as you get onto it today).
  • Far too many temporary files and stored history.  Go to ‘internet options’ to clean up your internet history and you could notice an immediate difference in speed
  • Additionally, you may simply have the wrong broadband connection for you.  E.g. ADSL, cable, wireless or satellite connections all offer different benefits for different parts of the country.  Talk to your provider to see if you have the best connection for your needs.

Web Pages Won’t Load.

What a pain!  Especially if you’re logging into an online dating site to chat with that blonde stunner from Palmy.  If your connection seems okay, but the page just won’t load, try these tips:

  • Type in the domain name again.  And then once more.  Sometimes a page can be temporarily unavailable, or possibly you typed in the address incorrectly.  Still no luck?  Do your good deed for the day and email the company to let them know, so that they can get on to resolving the problem
  • If a message appears that you need certain software (such as Java) to view the site, follow the link available to download it.  As always though, beware, as it may be infected or a scam
  • If you’ve visited a page before, it may load from your or your proxy server’s cache.  This is one of the most simple problems to resolve, as you just have to click ‘refresh’ at the top of the page for the latest version.


As soon as you connect to the internet, you instantly become vulnerable to a myriad of nasties.  There are however some solid things you can do to protect yourself:

  • Anti-virus software.  Free programmes such as AVG can do a good job searching your computer for viruses and guiding you to take appropriate action if any are found
  • Use a firewall to help stop viruses in their tracks
  • As far as possible, avoid file sharing sites and networks.
  • And finally…. opening suspicious attachments from people you’ve never heard of in obscure African states?  Never a good idea.

Stay safe and happy surfing!

Phillip is a freelance writer specialising on a variety of topics including technology, mobile, computers and internet.