By Kristen Easton (Contributed)
Calling your internet help desk may be a horrible experience or a great one, depending on the skills of the person who answers the phone, their ability to speak English and the quality of information you provide them. You can control only one of those things, so be sure that you give the tech complete details and don’t overwhelm them with irrelevant details.
- Know your account username and password. Billing account numbers are also helpful.
- Know your brand of computer, whether you have Windows XP or Mac OSX or any other operating system.
- Know which email program and browser you use.
- Describe your problem clearly, reading off any error message you have gotten.
- Pay careful attention to the tech’s instructions and don’t get ahead of him or her thinking you know what’s coming next. The tech usually has the inside scoop on a helpful trick that you don’t already know.
- Know what kind of internet service you have. If your provider has several different service offerings it can be difficult to troubleshoot your problem without knowing exactly what service you have.
- Know where all your equipment is (modem, monitor, tower, etc) so you can get to them easily and read off any settings.
The more concise and clear you can be in your descriptions the faster and more smoothly the call will go. Above all, be nice. Your problems are not the fault of the tech on the phone. If necessary speak with a supervisor, but always be pleasant or expect the potential for long headaches. Angry customers can be stalled by uncaring technicians.
The author enjoys writing about a variety of topics such as the king bed in a bag bedding set which makes decorating a bedroom much easier. Read more at http://www.kingbedinabag.net
Click Here to Run a Free Scan for DLL related Errors
James is the owner of WindowsTalk.org and has been a Microsoft Windows Consumer MVP since 2003.
This is really interesting, but needs to be pursued thoroughly. I think I will check your site more closely, while I’m here, maybe I will get some new tricks and tips for my own LinkedIn Blog. Thanks so much! You’re doing great!
Twitter: WindowsTalk
says:
Thanks Steve!